Shipping & Returns

Order Despatch and Shipping Information

Your order will normally be despatched within 48 hours of its receipt, although you should allow up to 28 days for delivery depending on where you live.
Please add £5.99 per order, per address to cover postage and packing.

Payment Methods

We accept cheques or Postal Orders made payable to Bits And Pieces (UK) Ltd for mail orders. Telephone and internet orders accept Maestro, Mastercard, Visa, Delta, Solo or Electron. We also accept cheques or Postal Orders made payable to "Bits And Pieces (UK) Ltd" for mail orders.

Return Policy & Order Cancellation

If any of our products do not meet or exceed your expectations, you may ship the item back to us for a prompt refund of your original purchase price. Return shipping charges are non-refundable. If an item you've purchased from us appears to be damaged or defective, please contact our customer service department at 01377 249856 (Calls are charged at the national rate) to receive a replacement at no cost to you. Refer to the hours listed below for customer service availability.

If you have further questions about our return policy, please call the number above and speak with one of our courteous customer service representatives for further details.

Your order begins processing immediately after it is submitted. During processing time it may be possible to cancel your order, but once the order moves into the shipping process, it cannot be cancelled. To attempt to cancel your order during processing, please contact our customer service department by phone at 01377 249856 (Calls are charged at the national rate), or by email at customerserviceuk@bitsandpieces.com.

Notice of Your Rights under The Consumer Protection (Distance Selling) Regulations 2000

You have the legal right to cancel your order at any point from the placement of the order until seven days after the receipt of goods ordered, for a refund of the full amount paid. If you cancel the order after goods have been shipped, you must return the goods at your expense to Bits and Pieces at Wadsworth Road, Kelleythorpe Ind Est Driffield, YO25 9DJ.

The Bits and Pieces return policy is more generous than the legal requirement. We will allow you to return your order at any point after receipt of goods, for any reason. Call our customer service number 01377 249856 (Calls are charged at the national rate).

Telephone Orders

0871 472 4277
Calls cost 13p per minute plus your phone companies access charge.

Customer Services

01377 249856
Calls are charged at the national rate.

All lines are open as follows:
8.00am to 10.00pm Monday to Friday
8.00am to 5.00pm Saturday
9.00am to 5.00pm Sunday